Refund and Cancellation Policy

Service is prepaid. You may cancel anytime from the panel or by ticket. Unused prepaid time after a cancellation you initiate is credited to the account balance by default; on-chain refunds are not automatic.

SLA service credits for confirmed downtime are the exclusive remedy for availability misses. Credits apply to future invoices on the same account.

Wrong-network or wrong-asset sends are not recoverable. Underpayments can be completed on the same invoice or via a panel ticket with the txid.

All refund and cancellation requests are handled exclusively through tickets in the client panel.