Support

All customer support is provided exclusively through the ticket system in the client panel.

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Tickets only

All support is handled exclusively through tickets in the client panel. After you pay an invoice you can sign in, open Support, and write a ticket. There is no public chat channel for customer support.

How to open a ticket

1. Sign in to the panel.
2. Open Support.
3. Write a subject and body. Include the invoice code or server IP.

Details: how to open a support ticket.

What tickets are for

Provisioning, rDNS, invoice txid binding, stuck server actions, billing credits. Third-party abuse reports use abuse@. Security reports use security@.

All support is handled exclusively through tickets in the client panel.